Thank you for shopping at Coutifa (the “Website”), operated by Coutifa. (“we”, “us”, or “our”). We want to ensure you are completely satisfied with your purchase. If you have any questions or concerns about our Refund and Returns Policy, please contact us at contact@coutifa.com.
1. Refunds
We offer refunds on eligible items within [number] days of purchase. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. To request a refund, please contact us at contact@coutifa.com with your order number and reason for return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
2. Returns
We accept returns on eligible items within [number] days of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. To request a return, please contact us at contact@coutifa.com with your order number and reason for return. We will provide you with instructions on how to return the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Exchanges
We do not offer exchanges at this time. If you would like to exchange an item, please return the original item for a refund and place a new order for the item you would like.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@coutifa.com with photos of the damaged or defective item and your order number. We will provide you with instructions on how to return the item for a replacement or refund.
5. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at contact@coutifa.com.